Platforms that people rely on.
Supporting online learning platforms and the connected tools that staff and students use every day.
TORREN POWELL / MELBOURNE, AU
Making complex
feel simple.
I work where people and technology meet.
Helping digital platforms run better, so the people
who rely on them can get on with what matters.
SUPPORT ANALYST. SYSTEMS THINKER.SCROLL TO EXPLORE
01 / THE PERSON
Good technology.
Better experiences.
I’m Torren, a Senior Support Analyst at RMIT University, based in Melbourne.
Within the Architecture and Software Engineering team, I help keep the University’s online learning platforms reliable — from Canvas and Digital Marketplace to the tools that support learning and teaching around the world.
My work brings together incident resolution, system performance and process improvement. I work with students, staff and vendors to understand the problem, find the pattern and make the next experience better.
02 / WHAT I FOCUS ONA FEW CONNECTING THREADS
Behind the scenes.
At the heart of the experience.
Clarity in the complexity.
Connecting incidents, performance trends and recurring issues to understand what needs to improve.
Processes with a purpose.
Building and refining workflows with the people who use them, making everyday work more effective.
03 / THINKING OUT LOUDNOTES & OBSERVATIONS
A little perspective.
Ideas, observations and things
worth working through.
A space for what comes next.
New notes will appear here.
04 / KEEP THE CONVERSATION GOING
Good things start
with a conversation.
You’ll find me on LinkedIn.
Say hello, share an idea, or see what I’m working on.